What is our return and exchange policy?
We offer a 21-day (from date of order) return or exchange option for any out-of-box manufacturer defects, improper fitment, or incorrect fulfillment of the product ordered. Defective items are eligible for replacement or store credit. Exceptions to this return window apply only for orders that were not fulfilled within 7 days of placing the order (i.e., pre-orders).
For best results, please refer to our Size Guidelines to find your best fit before ordering. We discourage ordering multiple sizes of the same product with the intent to return, so please Contact Us if you are unsure about sizing.
Arrowhead does not guarantee that we can edit or cancel orders after they have been placed. Please review your order carefully before submitting.
Return and Exchange Policy for On Sale Products:
Orders placed for discounted products during company-driven sales events (including the 2022 Black Friday Sale) are not eligible for return or refund to the method of payment used. You agree to this as a term of sale. Size exchanges are permitted if requested within 14 days of delivery, and the customer will be required to pay shipping costs on the prepaid label to return the order as well as shipping on the replacement replacement order sent by the company to the customer. Store credit in the form of a unique discount code will be issued for any price differences between exchanged items. All requirements for product condition apply to exchanges of On Sale Products.
What are the conditions for a return or exchange?
All returns or exchanges must be for products in new condition: unwashed, unworn, with all tags and branded packaging still intact. Items returned with obvious use or damage may be subject to additional fees, or denied and returned to the sender, incurring additional shipping charges for the customer.
Returns and exchanges cannot be processed until the product is returned by mail and received by Arrowhead. Please allow at least 7-10 business days for processing.
We will provide a shipping label to return the item(s), and the customer is responsible for the cost of this return label unless the return is due to an error by Arrowhead. If a product is exchanged for an approved reason (listed above), shipping of the new product to the customer is complimentary up to 15% of the purchase price of products ordered. Shipping costs exceeding this allowance will be paid by the exchanging customer. Exchanges are limited to one time per item and may be subject to availability.
All returns are subject to a 10% (of product MSRP) restocking fee unless issued as store credit. In the event that the customer places two separate orders for a product (i.e. in different sizes) and chooses to return one, the refund will be issued for the lower transaction price, if applicable.
Shipping fees are nonrefundable.
Return labels issued for returns or exchanges must be used (shipped) within 2 weeks of the label's date of issuance. Arrowhead is not responsible for any packages that the customer does not ship back within 2 weeks of receiving the return label.
What are the conditions of sale for non-US orders?
Due to the cost and complexity of shipping, all international sales are final. The customer is responsible for all tariffs and duties assessed against any packages we ship. If you have any issues receiving your package, contact us with your tracking information and order number.
How do I submit a return or exchange request?
Send us an email at firstname.lastname@example.org with your request, including:
- Your order number
- Your Zip Code
- The detailed reason for the return or exchange
- If exchanging, the alternative product that you want (color & size)
Holiday policy on return or exchange:
Orders placed as Christmas gifts are exempted from the 21-day return or exchange requirement. Requests for returns and exchanges on Christmas gifts will be granted if the request is placed by December 31st, 2022, provided that the order is eligible for return or exchange (see details below). Terms and conditions apply. For Black Friday Sales Event purchases, please refer to Return and Exchange Policy for On Sale Products above.
Effective for orders placed as of October 18th, 2022