What is Arrowhead's return and exchange policy?
We offer a 14-day (from date of delivery) return or exchange option for any out-of-box manufacturer defects, improper fitment, or incorrect fulfillment of the product ordered.
For best results, please refer to our Size Guidelines to find your best fit before ordering. We discourage ordering multiple sizes of the same product with the intent to return, so please reach out to us at firstname.lastname@example.org if you are unsure about sizing.
What are the conditions for a return or exchange?
All returns or exchanges must be for products in new condition: unwashed, unworn, with all tags and branded packaging still intact. Items returned with obvious use or damage may be subject to additional fees, or denied and returned to the sender, incurring additional shipping charges for the customer.
Returns and exchanges cannot be processed until the product is returned by mail and received by Arrowhead. Please allow at least 1 - 2 business days for processing.
The customer is responsible for return or exchange shipping charges unless the return is due to an error by Arrowhead. If a product is exchanged for an approved reason (listed above), shipping of the new product to the customer is complimentary up to 15% of the purchase price of products ordered. Shipping costs exceeding this allowance will be paid by the exchanging customer.
Exchanges are limited to one time per item and may be subject to availability. All returns and exchanges are subject to a 10% (of product MSRP) restocking fee (not to exceed $20 for an order). All incurred fees and shipping overages must be paid before Arrowhead will ship an exchange. In the event that the customer places two separate orders for a product (i.e. in different sizes) and chooses to return one, the refund will be issued for the lower transaction price, if applicable.
Return and exchange policy for On Sale Products:
Orders placed for discounted products during company-driven sales events (i.e. Black Friday Weekend Sale) are not eligible for return or refund to the method of payment used. Size exchanges are permitted if requested within 14 days of delivery, and the customer will be required to pay shipping costs on the replacement order sent by the company to the customer. Restocking fees apply to all exchanges. Store credit in the form of a unique discount code will be issued for any price differences between exchanged items. All requirements for product condition apply to exchanges of On Sale Products.
Who do I contact if I have a return or exchange request?
Send an email with the following information to email@example.com
- Your order number
- Your request (return or exchange)
- The detailed reason for the return or exchange
- If exchanging, the alternative product that you want (color & size)
Effective for orders placed as of January 26th, 2021