What is Arrowhead's return and exchange policy?
Arrowhead stands behind the quality of our products, and we want to ensure that every customer has an exceptional experience.
We offer a 14-day (from date of delivery) return or exchange option for any out-of-box manufacturer defects, improper fitment, or incorrect fulfillment of the product ordered.
For best results, please refer to our Size Guidelines to find your best fit before ordering. We discourage ordering multiple sizes of the same product with the intent to return, so please reach out to us at firstname.lastname@example.org if you are unsure about what size is best for you.
Holiday policy on return or exchange:
Orders placed as Christmas gifts are exempted from the 14-day-from-delivery return or exchange requirement. Requests for returns and exchanges on Christmas gifts will be granted if the request is placed by December 31st, 2020, provided that the order is eligible for return or exchange (see details below). Terms and conditions apply. For Black Friday Weekend purchases, please refer to Return and Exchange Policy for On Sale Products.
What are the conditions for a return or exchange?
All returns or exchanges must be for products in new condition: unwashed, unworn, with all tags and branded packaging still intact. Items returned with obvious use or damage may be subject to denial and returned to the sender, incurring additional shipping charges for the customer. Arrowhead does not cover customer shipping costs for returning products, and the customer agrees to this as a condition of sale. If a product is exchanged for an approved reason (listed above), shipping of the new product to the customer is complimentary provided that the shipping does not exceed $20. Any shipping overage will be paid by the customer before the exchange is mailed. Returns and exchanges cannot be processed until the product is returned by mail and received by Arrowhead. Exchanges are limited to one time per item, restricted to the same product that was ordered, and may be subject to availability. Products purchased using a discount code will be subject to a $5 restocking fee per item returned or exchanged. The military/law enforcement/first responder discount is exempt from this fee. All incurred fees must be paid before a replacement order will be shipped. In the event that the customer places two separate orders for a product (i.e. in different sizes) and chooses to return one, the refund will be issued for the lower transaction price, if applicable.
Return and exchange policy for On Sale Products:
Orders placed for discounted products during company-driven sales events (i.e. Black Friday Weekend Sale) are not eligible for return or refund to the method of payment used. Size exchanges are permitted if requested within 14 days of delivery, and the customer will be required to pay shipping costs on the replacement order sent by the company to the customer. Restocking fees apply to all exchanges. All incurred fees must be paid before a replacement order will be shipped. Store credit in the form of a unique discount code will be issued for any price differences between exchanged items. All requirements for product condition apply to exchanges of On Sale Products.
Who do I contact if I have a return or exchange request?
Send an email with the following information to email@example.com
- Your order number
- Your request (return or exchange)
- The detailed reason for the return or exchange
- If exchanging, the alternative product that you want (color & size)