We want you to feel confident in your purchase of Arrowhead Tactical Apparel. That’s why we offer a 30-Day Money-Back Guarantee to ensure that you absolutely love your Arrowhead clothing.
- 30-Day Guarantee: If you're not completely satisfied with your Arrowhead clothing, you can return or exchange it within 30 days for a replacement or full refund of the cost of the product.
- Condition of Return: Put it to the test! We're confident that you'll love the clothing, so we stand by your experience. Products still in New condition can be returned through the steps below. If you want to return a product that's been worn or washed, please email our support team at info@arrowheadtacticalapparel.com for special instructions.
We stand by the quality of our products and are committed to your satisfaction. If you have any concerns or questions, please don’t hesitate to reach out to us!
Thank you for choosing Arrowhead Tactical!
Start a Return or Exchange:
Arrowhead Products: Access our self-service return request portal here.
You will need:
- Your order number beginning with "ATA"
- Your Zip Code
- The detailed reason for the return or exchange
- If exchanging, the alternative product that you want (color & size)
The return portal is set to apply the applicable policy for your return request. If the portal does not accept your request, please review the policy details for your order. The 30-Day Money Back Guarantee is effective for orders of Arrowhead clothing placed on or after April 8th, 2025.
Please use Arrowhead return labels to ship only Arrowhead products which have been specifically authorized for return. Return labels issued for returns or exchanges must be used (shipped) within 2 weeks of the label's date of issuance.
Non-Arrowhead Products: Please, do not return any items to Arrowhead that were shipped by a partner brand. This includes Gunderwear, Crucial Concealment, RTS Tactical, Warrior 12, and any other items from other manufacturers.
Our warehouse cannot receive items from these brands. Please contact these brands directly to arrange a return.
Additional Terms:
Online returns or exchanges are only accepted from the original purchaser.
Products marked as "Clearance" or otherwise marked as final sale are considered final-sale merchandise and cannot be returned.
Shipments to destinations outside of the United States are considered final-sale merchandise and cannot be returned.
If you receive your product and you are uncertain about your purchase, please keep the original packaging that came with the product until you have decided whether or not you wish to keep it.
Returns and exchanges are processed once the order is returned by mail and inspected by our warehouse team. Please allow at least 7-10 business days for processing after delivery to our warehouse.
The money-back guarantee is effective for the price paid for the cost of the product(s) returned after all discounts have been applied. Shipping charges, if applicable, are not refundable after an order has shipped.
Exchanges are limited to one time per item and may be subject to availability.
Exchanges are free for orders of Arrowhead Clothing in the contiguous United States, provided that the returned product and exchange product are of the same value. Products exchanged outside of their product family may incur a charge if the exchanged product is more expensive than the original product.
Arrowhead will provide a pre-paid shipping label to send back the product(s). After the product(s) have been received and inspected, the support team will create a new order with the exchanged product(s) requested. You will receive an order confirmation email when this occurs.
Product Warranty and Order Accuracy:
Arrowhead is committed to providing durable products that stand up to the test of both time and proper use. For our product warranty information, click here.
If the order you receive contains different products than what you ordered, please contact our support team by email. We strive to fulfill all orders correctly, and we will fix any improper fulfillment issues completely free of charge.
Order Editing or Cancellation Policy:
Arrowhead does not guarantee that we can edit or cancel orders after they have been placed. Please review your order carefully before submitting.
Orders that have shipped cannot be edited or cancelled. If you have received an email with tracking information, then your order has shipped.
Arrowhead is responsible for shipping packages to the shipping address provided on the order by the customer. It is the customer's responsibility to recover delivered packaged from the address submitted when ordering, wherever that may be. If a package is returned to sender due to an incorrect address or other reason, this order can be reshipped once we receive the returned package.
Effective for orders placed as of April 8, 2025
